Unlike many internet companies we do not hide our location, we are a UK based company and support centre. If you would rather contact us by mail or telephone we are based at:
Abitech Systems (Internet-ink) Units 2/3 Debdale Trading Estate Debdale Lane Keyworth Nottingham NG12 5HN
If you need help placing an order, have a question or enquiry, our customer support team will be happy to help by calling:
08006120874 or 01159371520
Office hours are 8:30am to 5pm Monday to Friday. We are closed Saturday, Sunday and Bank Holidays. We will answer any e-mails within 24 hours, during office hours. Oustide of office hours we will get in contact as soon as possible, please leave a message.
If you're experiencing any problems with the products received from us please provide us with:
1. Order number or the full billing address that you gave us at the time of ordering.
2. Your full printer model (ie Epson SX435).
3. Description of the items received (numbers from the top of the label, i.e. PG-540XL, T0711, etc.) or reference number from the box if it is concerning toner cartridges (Q2612A, TN325BK, etc.).
4. Quantity and colours of cartridges received.
5. Clear description of the problem including all actions already taken and exact messages from your printer.
6. If you have a mixture of genuine and non-genuine cartridges installed in your machine.