Delivery Information - UK
We have 4 delivery options for UK customers:
UK 1st Class Royal Mail (1 to 3 working days)
This option is FREE in the UK for all orders and dispatched by Royal Mail 1st class post usually takes 1 to 3 days for delivery after dispatch.
Priority Pick & Pack (1 to 2 working days)
During normal business hours these orders are picked and packed in our warehouse within minutes of the order being placed, and dispatched by the "1st Class Royal Mail Priority Service". This will mean your order jumps any queues at our sorting office. There is a 3:00 PM daily cut off for this service. If you use this option after business hours, your order is packed first the following day.
UK Courier Delivery (Next working day Monday-Friday)
This is a next working day service for people in a hurry. You must order before 2:00 PM in order to guarantee that you receive your order the following day. Orders placed after 2:00 PM on Friday will not be processed until Monday, and therefore will be delivered on Tuesday. We currently use UPS for our Courier service. Some UK postcode exclusions apply with the UPS Next Day service, please see below.
UK Royal Mail Special Delivery (Next working day Monday-Friday)
A little more expensive than our courier option, but if you miss your delivery then your local post office may be nearer for you to collect your order. Please order before 2:00 PM Monday to Friday to guarantee next day delivery. Orders over 1kg with this option will be subject to an additional charge. If this is the case our customer service team will contact you before processing your order.
A Note on Weekends and Bank Holidays
Please be aware that not we cannot post items during a weekend or bank/public holiday. If you have ordered on the Friday before a Bank Holiday, the earliest you will receive your item will be Wednesday. If you have placed a Courier or Special Delivery order after 2:00 PM on a Friday, the earliest you will receive your item will be Tuesday after a weekend, or Wednesday after a bank holiday Monday.
All orders in the UK are delivered 1st class. As of the 1st March 2007 we have shipped all orders by Royal Mail 1st Class. We listened to our customers feedback and felt the savings made by using 2nd class postage were not worth the reduced quality of service. We may upgrade your delivery method (at our cost) to Courier Delivery for larger orders, at our discretion.
For larger orders, we find our courier service offers a better service than Royal Mail 1st Class delivery.1st Class Royal Mail delivery will usually take 1-3 days (excluding Sundays and Public Holidays).
Courier deliveries are usually next working day when the order is placed before the cut off point - please see above.
Occasionally, there are delays within the postal system. Although delays are rare, if your package has not arrived within the allotted time period, please allow 15 days for your order to arrive before contacting us, particularly during the peak periods around Christmas, New Year and Bank Holidays. Unfortunately, we cannot take up an issue with Royal Mail until 10 working days have elapsed. We have little control over your order once it leaves our warehouse.After the 10 days have elapsed please contact us within 30 days of your order date to allow us to reprocess and investigate your order. Orders that are outside of the 30 day period cannot be claimed.
Because we send large amounts of mail through Royal Mail we have been granted a "priority service" allowance. This means that any items delivered to the Royal Mail sorting office marked as "PRIORITY" will jump any cues or backlogs and are processed immediately. This is not a guaranteed next day service, however next day delivery rates are currently 94.7%. This Priority option is only 99p and available at the checkout. There is a 3:00 PM daily cut off for this service. If you use this option after business hours, your order is packed first the following day.
In the unlikely event of us not having your order in stock, we will contact you during office hours to inform you of the approximate delivery date, or allow you to cancel the order. We hold 99.9% of items in stock.
To reduce our postage costs, and enable us to keep providing a quality service, all ink cartridges we sell are sent without their external cardboard packaging. All of the waste card packaging is recycled by us, meaning you don't have to. If you wish to be sent your product with external card packaging, please email us a request before ordering.
UPS Next Day Exclusion List
UPS UK Next Day Delivery is not available to all postcodes in the UK. Listed below are postcodes that may take more than one day to deliver:
EI (ZZ75) (ALL)