Information
Delivery Information – UK
Normal Service – Royal Mail 48 Tracked Delivery Is Included Within All Displayed Pricing
We deliver to UK addresses only by Royal Mail & DPD delivery options.
We wish to be very open about the use of the term “Free Delivery”. This simply means no delivery fee is added at our checkout* and the prices you see are what you pay as you add products to the basket. The price you see is the price you pay*. Delivery is included*, not an additional fee at our checkout, unless you wish to upgrade to a faster delivery service.
Channel Islands & Offshore Deliveries
Deliveries outside the UK mainland may incur additional delivery fees as detailed at our checkout.
We are now able to refund VAT on Channel Island & Gibraltar orders via an email request on delivery of the order. The request must be made within 7 days of receipt.
Trade Counter & Local Collections
Our trade counter is open Monday to Friday 9pm to 3pm for local collections. Please select the “Trade Counter Pickup” option at our checkout and await your ready to collect email that will follow the order confirmation email.
Royal Mail Delivery Times (as per their website)
Royal Mail quote the following delivery times for the services we offer.
Royal Mail 48 Tracked – Delivery aim of 2 to 5 working days including Saturdays (included as standard)
Royal Mail 24 Tracked – Delivery aim of next working day including Saturdays (£1.99 charge)
(Please note that RM 24 Tracked is not a guaranteed next day delivery service)
Do allow extra delivery time during busy periods such as Black Friday, Cyber Monday & Christmas periods.
Firmware Information
Printer Firmware Updates – The Truth
You may have seen warning from ourselves and other printer ink cartridge suppliers about the problems you will face if you allow your printer to update it’s firmware.
Your printers internal operating system is called firmware. Similar to Microsoft Windows on a computer it controls the operation of the device. Printer manufacturers such as HP, Epson, Canon & Brother all push out updates to your printers system over the internet. We call this process a Firmware Update.
So Why Are Printer Firmware Updates So Bad?
I probably don’t need to explain the difference between original and compatible ink cartridges, but in brief printer manufacturers make most of their profit from the ink cartridges they sell rather than the printer it self. They keep the cost of the cartridges artificially high to maximum profits.
For example, if we can sell a compatible Epson 603 black cartridge for £3.99 and make a trading profit. So how much do you think Epson make from selling the same cartridge with less ink in it
for £17.
So the big brand printer manufacturers don’t like compatible cartridges companies like ourselves. Over the years they have tried to stop us via the courts, intimidation and now it’s the printer firmware update. In simple terms your printer is updated so it knows how to reject compatible cartridges.
So What Can You Do?
Even simpler. Say no to all updates. Check if your printer can do automatic updates and turn them off.
Also, be prepared to take your printer back to the retailer and demand your money back if this happens to you.
This article is the opinion of a printer software engineer with 25 years experience in the printer industry. On reading the article we asked the author for his permission to share it with you.
So What Happens After A Printer Firmware Update?
So your’e happily printing using your good value compatible ink cartridges, a message appears saying “Update Available, install Y or N “. (Or you have allowed automatic updates to install new firmware without even asking you.)
If you say Yes when your printer restarts it tells you all your cartridges are faulty, invalid, unsupported or similar and must be replaced. They worked perfectly 3 minutes before !
It’s been updated to reject all compatible cartridges. This is like Ford cars saying you must use their petrol only or the car will stop. And it costs 5 times the price. I forgot the best bit. This happens a few months after you bought the car. Surely they should disclose this before you buy the car.
Automatic Updates Are Even Worse
Some printer manufacturers even install these updates without asking you first. Out of the box the printer is set to do these updates without ever asking the owner.
Because most printers have wifi built in or can connect to the internet via the pc or mac. This gives the perfect opportunity for the manufacturer to update that firmware.
So What Do We Do About Firmware Updates?
Very simple really. Our engineers change our newly manufactured compatible ink cartridges firmware so they will work. This won’t help you as the user for a few months and certainly won’t make the cartridges in your desk draw or in the printer come back to life. What a waste of the earths resources in a deliberate act of sabotage.
Why Choose Us?
There are many reasons why you would choose Internet Ink over other internet companies, and we have highlighted a few below:
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Internet Ink has been in business for over 20 years and is one of the highest reviewed ink cartridge suppliers in the UK market.
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Over 750,000 orders have been placed on Internet-ink and every single one of them matters to us. From when you place your order on the website or by phone to when you receive it, you get the highest quality service and after-sale support.
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We have over 8000 products available for same day dispatch, ready and waiting in our warehouse. If you can't see an ink cartridge, toner cartridge, pen or art product that you need, drop our support team an email and we'll endeavour to seek it out for you.
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We offer a 100% Satisfaction Guarantee. If you change your mind within 7 days you can return it as long as it's unopened. If there is a fault with the product drop our customer support team an email and we will be happy to replace it.
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All orders to the UK include Royal Mail 48 Tracked delivery. This guarantees that we offer the best, and fastest, free delivery service on the web. If you need your order even faster, we offer faster services with Royal Mail.
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As a fully internet based companies we keep prices down.
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We are UK based and products are shipped from UK warehouses. Our free delivery is fast, not a free 6-7 day service like some companies offer and ship from non UK warehouses!
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As we are based in Hampshire we offer a fantastic all round service so our customers are supported throughout the process of buying, installing and product aftercare.
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We offer 1 year guarantee on all products, so you can get the best value out of our products. If you need any help our local UK customer support team will help answer any questions you have.
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We offer you 10% discount on all our compatible ink cartridges every time you place an order with us after your first order, to thank you for purchasing from us. We can only offer the discount on compatible ink cartridges.
We look forward to being your supplier, thank you for visiting Internet-ink!
Got a Question?
For further information, make an enquiry or to get help and support please contact our friendly customer support team via the form.
Got a Question?
For further information, make an enquiry or to get help and support please contact our friendly customer support team via the form.