Internet-ink Support FAQ's


We want to make sure all our customers are satisfied with our products, service and company.


“If you’re not happy, we’re not happy.”

We have compiled a sample of frequently asked questions sent to us by our customers below. Our customer support team, as well as the rest of the company, want to make you feel at ease. Whether this is while ordering, asking questions, or interacting with other customers on the site. This may include product reviews, questions about your inks and printing experiences. Please scroll down the page to your problem and read the information. If this doesn't work, then please contact our friendly , helpful support team to help with your issue.


1. I’m not sure about paying online, security and my details being on a database?

2. I’m having problems with the website?

3.I found my product cheaper elsewhere, why should I order from you?

4. You Forgot Your Discount Code?

5. Did you have problems ordering, creating an account or logging in?

6. Did you have problems with the product?

7. My order has not arrived.

8. The cartridge doesn't print.

9. I see smeared print or the print lines are broken or the cartridge prints very light (for a cartridge with printhead).

10. My printer says the cartridge is empty even though I just installed it.

11. My printer doesn't recognise the cartridge.

12. I installed both the colour and black new cartridges. What I see on my print is ugly, messy dark pictures. It looks like the print lines overlapped and the colours are confusing.

13. I see leaked ink in the packet.

14. My colour cartridge does not print one of the colours, is missing a colour, or prints very faint. How do I get it to work properly?

15. My ink cartridge printed one or two pages and then stopped printing.

16. My Compatible or Remanufactured Toner Cartridge is in the printer but won't print or prints light?

17. Sometimes an ink cartridge can have problems due to dirty printer. Dirty printers can create problems for both OEM and remanufactured cartridges.


If you need any further questions answered please get in contact or visit the website to find out more. We want you to be our customer for many years so you are satisfied enough to recommend us to your friends and family.