Customer Feedback June 2009

2009-06-30 19:34:36

Published on 2009-06-30 19:34:36

June 2009  Customer Feedback

We simply "copy and paste" the emails your send us - thanks !

Fast reliable service. Good quality compatible cartridges for Epson printers that do not cause the print heads to clog up in the way some compatible ink cartridges do. I have no hesitation in recommending to anyone.  Andrew G. Lamb

One of the best sites I have ever used.  Please congratulate the designer.
David C Watford

I find this site very easy to use & prices are reasonable. Delivery is fast & goods are well packed.  Wol Brown.

Epson Dx8450 Ink Replacement cartridges, I have tried "replacement inks" from other places, and they never work properly, I KNOW that ink from you ALWAYS works, and I have recommended you to anyone I know who has a printer!
I haven't got the last order number, I haven't kept the paperwork, I KNOW there aren't going to be any "faulty" returns! 5+ stars to Internet ink all round! Melanie Chouikh

Just to say thanks for great products at great prices and fast delivery.
All the best.  Glyn

I have made 2 purchases from Internet Ink. On the first occasion, the product was out of stock. I was advised by telephone within 1 hour of placing the order. On the second occasion, the order was confirmed within 1 hour and delivered the next day. Excellent service. I will definitely use Internet Ink again.  Graham Scholes

Normally I shy away from cartridges that are not 'brand' names, but I am very pleased with your product, which is of very high quality, and very well priced. Cheers. Steve Booth.

Perhaps I should no longer be surprised after some years' experience
with Abitech Systems Ltd., but I was astonished today to receive the inks I ordered by phone only yesterday!
This really is outstanding service and coupled with the
courtesy of the staff taking my call (I'd had problems completing
the order on line) it is very refreshing, especially since this
address is remote from any major town.  Thank you for great customer service.
B. McGuire.

I really enjoyed the choc you sent with my order i thought my son-in-law was teasing me when he said he had chocs with his order, a very nice touch very personal, thank you, how kind of you. I shall order again and recommend you to friends and family.  Doreen Jenkins.

The worst things about my Epson printer are the price of Epson branded inks and the small capacity of their cartridges. I have tried various alternative suppliers, but your site provided high-capacity cartidges at a superb price. I am one happy bunny and shall definitely return! Keep it up!  Charlie Crowther-Smith

When I've had to phone you the feedback and help has always been commendable with a commonsense attitude - it's great to know that there are still some companies who do care about customer service. Mary Boothroyd

I am so impressed by the speed of service. I only ask for a few things when I order:
Good products. Speedy service. Good customer communication-plus the continuity of that same care if needed.
Well, all the boxes have indeed been ticked. I am someone who will always give praise, if it is warranted, and on the odd time, will say so, if service has not been good. I don't need to tell you, that a business such as yours depends on its customer feedback, and what I have read so far, you don't ignore this feedback. This makes all the difference. Because there is nothing worse, than JUST being another customer-only a number. It therefore so nice to feel I am more than this.
So thank you again.  It was much appreciated
Regards,  Ailsa White.

Promptly delivered + product worked as i would hope....... yep your doing just fine!
Kim Thompson.

just like to say the service I get from your company is fast & effecient. Very helpfull when i have had a problem.
I have recommend you to other friends of mine etc. keep up the good work as customer service counts for alot to day. Have ordered lots of time from you & always excellent service thanx very much.   mr c w doy

I've not found better value or service anywhere else. Thank you.  John Adams.
I like your notification on dispatch. It means I know almost to the hour when the items will arrive.  Diane Rudkin

Like the new web site appears cleaner and easy to use.  Ray Hartridge
Although the pen sets ran out of stock Nicola was very helpful. Giving alternative ideas to assist me and giving me a direct line to call on when I'd made my choice. Philip Baird

Fast delivery, competitive pricing and helpful staff. A winner!  Colin Mills.
A very good site, with excellent pricing.  My item arrived quickly and was in very good condition.  I was very happy with the service I received. Rosie McPhillips.

Good pricing easy and simple ordering and customer services were very helpful when your website went down and my order hadn't gone through properly.  Marianne Griffin

I liked the lady/voice in the corner as way of introduction.  Prices v. competitive. Well done!  Charles Geach.

Good quick service, good shopping basket - quick flowing site. Thanks.  Alan Elgar.

I have been buying ink for my Epson photo 1400 and have been delighted with the quality and service so please don't change that, I also had occasion to contact customer support once and was very happy with the help and advice from Katie so please don't change that.
Regards C Curtin.

I have been using Internet ink for quite a few years now and i am always very happy to come back and shop for ink again.  Ian

Very impressed and pleased with the product, the price and the excellent service. Full marks as far as I am concerned.   John Cowan.

I live in Southern Ireland and find it refreshing that you do not charge extra for postage. Very fast service.  Sandra O'Hagan

Really good service provided.  Will definitely refer friends and family to your company in the future, and also use the service again.  Sylvia Wilson

Ordered inks Sunday evening 31/05/09, thereafter an e-mail informing me of dispatch 01/06/09 and received order by 09.30 hours 02/06/09.   Installation no problem and compatible with my DX6000. Will be back in the future.  Alexander T. Sutherland

Your products and service are both excellent.  Having paid a fortune in a well known High Street shop for cartridges, it was blessing to discover your service, which surpasses the aforementioned chain.  Ms Maureen Charlesworth.

Your customer service is second to none.  Mrs. L. J. Walker

Thank you, I am very pleased with your excellent products, easy online ordering and fast delivery.  Colin Smith.

Keep up the good work!  I have passed your information on to some other companies and hope that you will get much more business.  i will add your info to our website too. Regards Louise
PS - I will only use you in future.  Louise Du Toit-Burns T/A Kaapstone

Easy to navigate and located what I was after with no problems at all.  katrina Aves

Canon PGI520 black replacement cartridges are excellent. Great value for money. Just ordered 3 more.  Brian

Good service - printer advice very helpful as well.  Anthony Harrison.
It was the first site to match the exact Lexmark reference number exactly.  Also very straight-forward to purchase.  Glen J Collins.

Super service, super ink, very, very satisfied.  Grahame

I loved the fact that it's good cheap ink. This is the second time that I am using this service is because delivery is quick.  Hatice Cagiran

Order has arrived - less than 24hrs from placing the order.  It's a shame that other suppliers don't provide such a fantastically prompt service - well done guys (& gals)
Best wishes Lisa.

I am incredibly impressed with the low cost of the products here, the efficient, professional service and the quality of the ink. I look forward to buying ink here again. Thank you for a wonderful transaction!  Esther Nwanuforo

Very efficient service and easy to find what you are looking for. Thank you.
Anna-Louise Glancy

Hi I just want to say thank you for making thing so easy for us. I tried your inks to see if they would work and found them very good, excellent quality, I will be using you for all my ink from now on and will recommend you to all my friends. Many thanks keep up the good work.  Linda Kay.

I found your site and response to a problem solved very quick, I find the ink not only great value but last a lot longer I intend to continue buying my ink from you i just started up my own business and use a lot of ink thank you.  Pauline Billings.

Very pleased with the service you provide.  Good prices, prompt service, good quality product.  Couldn't do better.  June Stait

Am very pleased with ease of payment, fast delivery great quality ink at great low prices! Thank you! :-) am so glad I found you!  k zeal

Just wanted to say thank you. Ordered my photo paper yesterday afternoon, 16th June, and it was here this morning, 17th. Great work, really impressed, will definitely be using you again :-)  Sharon  Grant.

You remain the cheapest provider I can find and I never have any difficulty with the compatibility of your cartridges.  Your choice of packages is comprehensive and sensible.  Excellent service!!  Thanks.  Ian Goddard

Really easy to use.  Like being able to use PayPal.  Neil Aitkenhead
Always use you for my inks. Your service and products are second to none. Yvonne Morris.

Have used your site for a number of years now and always found it really good value.  Have just changed our printer and it was really easy to order new cartridges. Neal

Very fast service, excellent quality ink, and the printer didn't mind the not 'genuine' cartridge (it wouldn't use the 'compatible' one from the supermarket).
Will now be my first stop for ink.  Sunny DeWilde

Top quality products and speedy and efficient service =- all too rare these days1
L.M. Ashley

I have purchased inks from you several times and have found you competitive, reliable, prompt and very helpful. I have recommended you and I know these recommendations have turned into sales with a view to returning. Thanks for a great service. Regards Derek

Very pleased with the quality and price of your own branded ink cartridges and your speed of service.   David Heath

Just a note to thank you all for a great service; easy to shop, good information and a rapid delivery.  What more could  one want.  Thanks again.  Colin Malcolm

Good quality ink for a small price, and excellent speed of delivery. I will continue to use you, and recommend you to my friends.  Ron Dixon

The only problem you have is that you are better than the others in price, service quality and excellent staff support. and that’s good from a Yorkshire man. Keep up the good work because I pass on your Company to others in Social Services and also members of the Camping and Caravanning Club of GB, I cover around 6 to 800 campers a year as a steward so thank you.  John  Baxter

Fast service, low price and exactly as specified - couldn't ask for more.  Geoff Allison

I placed my order for ink for the first time with you and was really shocked to see it the very next day which I was not expecting at all, maybe 2 days earliest. So both you and the post office did good for me. Having said that, I have bookmarked your site for future use. No complaints at this end.  Glad I found you.  Excellent and thanks.  Lyn Archer

A recent customer I have ordered twice from you recently and cannot fault your products/service.
Delivery is very quick and the cartridges represent very good value for money. I like the idea of the bag provided to recycle used cartridges.  Christopher Day


Quality excellent, prices more than competitive. All in all, very good value for money.
Tony Jones

Keep up the Good Work. I think your company performance is Excellent with Top rate Delivery Service.
Pity there are so few other companys out there today to get anywhere near your League. Well here is one customer that will never need to look elsewhere in the future. Many, many thanks.   Peter Marshman

Brilliant service, even better inks. I am hooked and have recommended you to all my friends. How come your cheapie inks work as well as those costing �40 from epsom????? Keep up the good work, will be ordering again soon.   Shae Peace

Just really happy to find reasonably priced cartridges as well as such great service and quality.  Thank you!!  (name omitted)

Can't possibly see how you can improve. Have never had better service or value for money for any of my Internet purchases from various sites. By far the best there on the Internet all round!!  Pete W

I think it would be hard to improve your service. (unless you gave the stuff away)
Les Lynch

Ink is good does not dry out as quick as others I have tried , and the delivery was very speedy.  John gittos

I like your customer reviews of my printer which confirmed that it is a great printer but ink is expensive, as I thought.  I was looking to see if I could get ink cheaper but the reviews made me decide that I would settle with your site as you offer free delivery, discount on bulk and existing customer discount.  Looks like you look after your customers well too - we'll see!   Juliet Fay

Thank you for selling compatible cartridges with chips! I had no end of trouble transferring chips before I came here.  Nick Hewish

I am happy with my inks from you for my printer and the print out is very good and clear.
Your service and delivery are very good too.  Paul Cooke

I bought a pack of Epson colour + black ink compatible cartridges.  I received two sets of colour and black cartridges AND 2 black ink cartridges free (10 cartridges in all).  I paid less than half the price I would have paid for only one set of Epson original cartridges (i.e. 4)and the quality and colours are excellent.  Excellent service too - ordered around 2pm one day, received next day.  Thank you!  Barbara Waite

Web ink sales website on the internet, absolutely brilliant.  I clicked on the google link and it took me straight to the page selling EXACTLY what I was looking for, whereas on other sites I clicked through to, I had to trawl around the site.  Yours is the best by a long, long way!  Mary Bedson

I always have found your service to be excellent and fairly cost effective. Pity more British individuals and service providers do not adhere to similar standards. Well done.
Paula Vickers

I think this is an excellent site which offers both good value for money and service.  Thank you for for the 10% discount.  Susan Worth

Excellent service, outstanding prices on refilled/custom cartridges with excellent compatibility.  Mrs Valerie Sherlock

I was impressed with good value for money and good product description (printer DX4800 inks)  David Foster

I do not do a lot of printing, so I must be classed as a small user. Since starting to use your services however, I find I am running my Epson printer much more economically, but still very reliably. I shall continue to use your products.   Allan Greinig

I could comment better when I've found out how long they last! They are clearly lasting MUCH longer than the Epson ones. Just as important they actually work in my DX7450. Two other well known compatible brands I tried didn't work. So when they eventually run out, I'll definitely be back for more.  Bob Coates

Loved the message on the confirmation email about not responding 'cause I'm just a big computer.  Made me smile.  Puts a human face on an electronic purchase.
Laura Murphy

I do not use very many of your ink cartriges but they are extremly good when used on my Epson Photo 810 and I will be placing furthur orders when needed.  David A Parker

to quote some common words
"it does what it says on the tin"
very happy with my replacement carts, delivered quickly. nothing much else to say really. well done.  chris boyall

I like the fact that you pick out your own printer and then that takes you directly to the compatable inks. Brilliant. Your prices are also very fair. I'll be back when ever I need inks. Have reccommended you to lots of people already. They are also VERY satisfied.
Lesley Hingston

The colour from your ink cartridge is better than Dell's own.
 Thank you.  Evelyn Jewitt

I can definitely recommend your compatible inks and the service is first class. A recent order for paper also fits the bill. Many thanks.  Eric Hartley

Prompt service and managed to exchange unused cartridges when I changed my printer.  Jan Poynter

Goods ordered after hours (9:00 p.m.) on 22nd June 2009 and arrived on 24th June 2009. A very realistically priced compatible HP57 cartridge.  Mr. Howard Maunders

I like the speedy service and the way the cartridges are packed.
Ordering is very easy and the prices are reasonable.  Martin Marsh

A very efficient and well run service.  Peter James Burwood

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