Printer is Offline - How to Get Your Printer Back Online


Now and again when you want to print a document, you choose "Print" and select your favourite printer, but nothing happens. Follow these simple steps to get your printer status back from printer offline to printer online.

A normal everyday scenario. You look at the printer menu and see you have a "Printer Offline" message. With some simple checks and steps you can get your printer back online very easily and quickly.

Sometimes when printing. The device or computer thinks the printer is offline, actually the printer is on and ready to start printing.

This can be caused by an error between your device or computer and the printer.

Sometimes it maybe as simple as your cable not correctly attached or a simple error coming from a paper-jam.

However a printer appearing as “ Offline ” error can also be down to problems with your printer driver or software. This can depend on the age of your printer or when you have or haven’t installed updates.

This printer offline to online troubleshooting can be used with all types of printers including Brother, Canon, Epson, HP and plenty more.

How can I make my offline printer show as online again?

Follow each step to ensure you aren’t missing any items to fix your printer from offline to online.

Physical Printer and Cable Checks

Check both ends of the USB cable are firmly inserted. If the printer is networked then make sure the Ethernet cable is firmly inserted. If the printer is wireless check your internet connection or make sure it’s connected to your router.

If you’re connected by cable try using the end of the printer cable in multiple ports or sockets on your device.

Try using a different cable to make sure the fault is not with the cable alone. If you’re on a network or wireless device a simple check would be to attach a cable to your computer/or device to make sure your printer is working. Therefore the fault could be with your network connection.

How to set the Printer to “Online” Manually

Go to the Start icon on the bottom left of your screen then choose Control Panel and then Devices and Printers.

Right click the printer in question and select “See what’s printing”.

From the window that opens choose “Printer” from the menu bar at the top.

Select “Use Printer Online” from the drop down menu.

Remove All Pending Print Jobs

From the “See what’s printing” menu mentioned previously right click and “Cancel” any print jobs present.

With the print jobs removed select “Use Printer Online” again.

If any suborn print jobs remain then try restating both your PC and printer.

Removing and Reinstalling Your Printer

Right click the printer from Devices and Printers and select “Remove device”.

Now add the printer again by selecting the Add a Printer option from Devices and Printers.

How to Remove Printer Drivers and Packages

Make sure you are using Windows as an Admin or sign-in as one.

Type CMD in the search bar.

With command prompt open type “printui /s /t2” including the spaces to open the Print Server Properties window.

Now remove the Driver and Package for the printer in question.

You can now add your printer again by selecting Add a Printer from Devices and Printers.

Your printer should now be showing as online and allow you to continue printing.

If not there is likely to be an issue with the printer electronically, further advice would be to contact the printer’s manufacturer or a printer technician.

Always check the cost of a printer fixing error in some cases it may be cheaper to purchase a new printer rather than pay the fixing and maintenance cost.

Another way you can get your printer back online. Follow the steps below:

To attempt to get your printer online. Go to "Settings" and then "Printers." Right-click on the printer and select "Use Printer Online."

Check to see if there are any print jobs and clear them. Double click on the selected printer.

Go to "Printer Menu" and select "Cancel All Documents."

If there was a printer jam or job that may cause the printer to show an error and go offline.

Try to print again to set the printer back online. Print a test page to see if the error has been resolved.

Find the printer and switch it to “printer off” and then turn it back on.

Check to see if the printer has a jam which can create an error.

Check all the network connections and wireless connections to make sure all connections are working. Restart the device or computer.

If this doesn't work, you will have to reinstall the drivers.

To reinstall the drivers go to "Settings" then "Printers" and select the printer.

Right-click on the printer and choose "Properties".

Under the "General" or "Details" look for the driver button, select it and choose the driver again.

You may also have to download the driver from the printer manufacturer's website.

Reinstall the printer. Under "Printers" in the "Settings" menu, go back select the printer.

Delete the printer from the menu and reinstall it again through the "Add printer" wizard.

Use the latest printer driver from the printer manufacturer's website.

If this doesn’t work you can try these simple steps:

Click "Start," then select the "Devices and Printers" folder. Or type in “"Devices and Printers" in the search bar open. Or type “Printers” to open the settings menu.

Right-click the icon for your printer. It may be labelled as part of the device name or printer name. Check your device if you’re unsure. Click the "See What's Printing" option.

Or Left-Click the printer and select “Manage Device”

Click the "Printer" menu in the window that opens and uncheck "Use Printer Offline." Any items in the print queue for your printer will then print.

Don't forget you can save 10% on your compatible ink purchases by shopping with Internet-ink! Our loyal customers get the lowest prices for printing ink, making us one of the best online!