- Royal Mail 48 Hour & Tracked - Delivery aim of 2 to 5 working days including Saturdays ( Free of Charge)
- Royal Mail 24 Hour & Tracked - Delivery aim of next working day including Saturdays ( £1.99 charge )
(Please note that 24 Hour Tracked is not a guaranteed next day delivery service) Do allow extra delivery time during busy periods such as Black Friday, Cyber Monday & Christmas periods. Our daily dispatch cut off is 2.30pm daily, Monday to Friday. Orders placed after 2.30pm will be sent next working day. Please allow additional time during periods of bad weather and other transport disruptions. Occasionally, there are delays within the postal system. Although delays are rare, if your package has not arrived within the allotted time period, please allow 10 days for your order to arrive before contacting us, particularly during the peak periods around Christmas, New Year and Bank Holidays.
Unfortunately, we cannot take up an issue with Royal Mail until 10 working days have elapsed . We have little control over your order once it leaves our warehouse. After the 10 days have elapsed please contact us within 30 days of your order date to allow us to reprocess and investigate your order. Orders that are outside of the 30 day period cannot be claimed. We dispatch Monday to Friday with daily cut off at 2.30pm, meaning we aim to dispatch all order received before 2.30pm same day.
Trade Counter & Local Collections
Our trade counter is open Monday to Friday for local collections. Please select the "Trade Counter Pickup" option at our checkout and await your ready to collect email that will follow the order confirmation email.
