Delivery Information - uk

For International Delivery Please Click Here.

We have 2 delivery options for UK customers:

A Note on Weekends and Bank Holidays

Please be aware that we cannot post items during a weekend or bank/public holiday. If you have ordered on the Thursday or Friday before a Bank Holiday, the earliest you will receive your item will be Wednesday if you have selected priority. Orders are sent in the order that we receive them. 


FREE - UK 2nd Class Royal Mail (2 to 3 working days) (Not Guaranteed - 99% of Parcels delivered within the timeframe.)

This option is FREE in the UK for all orders and dispatched by Royal Mail 2nd class or Royal Mail 48 post usually takes 2 to 3 days for delivery after dispatch.


2.99p - Priority Pick & Pack + Royal Mail 1st Class (1 to 2 working days) (Not Guaranteed - 99% of Parcels delivered within the timeframe.) (*Recommended)

During normal business hours these PRIORITY orders are given our top service. Your order will Picked and packed in our warehouse within minutes of the order being placed, and dispatched by "1st Class Royal Mail ".

This will mean your order is given the priority service and JUMPS ANY OTHER ORDERS AND QUEUES AT OUR SORTING OFFICE . There is a 3:00 PM daily cut off for this service Mon-Thurs. 

If you use this option after the 3pm cut off, or out of business hours, your order is packed first as priority on the following day.

On a Friday Priority shipping will jump the packing queue to be dispatched FIRST on a MONDAY morning. 


A Note on Weekends and Bank Holidays

Please be aware that we cannot post items during a weekend or bank/public holiday. If you have ordered on the Friday before a Bank Holiday, the earliest you will receive your item will be Wednesday. If you have placed a Courier or Special Delivery order after 2:00 PM on a Friday, the earliest you will receive your item will be Tuesday after a weekend, or Wednesday after a bank holiday Monday.


More Details


Occasionally, there are delays within the postal system. Although delays are rare, if your package has not arrived within the allotted time period, please allow 15 days for your order to arrive before contacting us, particularly during the peak periods around Christmas, New Year and Bank Holidays.

Unfortunately, we cannot take up an issue with Royal Mail until 10 working days have elapsed . We have little control over your order once it leaves our warehouse.After the 10 days have elapsed please contact us within 30 days of your order date to allow us to reprocess and investigate your order. Orders that are outside of the 30 day period cannot be claimed.

 

If you have filed a claim for lost in post and order not received we may ask you to fill in a "confirmation of non receipt of goods form". This will help us investigate further for your parcel and deal with the authorities in helping to locate your parcel with the posting authorities, security or police.


Priority Delivery

Because we send large amounts of mail through Royal Mail we have been granted a "priority service" allowance. This means that any items delivered to the Royal Mail sorting office marked as "PRIORITY" will jump any cues or backlogs and are processed immediately. This is not a guaranteed next day service, however next day delivery rates are currently 94.7%. This Priority option is only 2.99p and available at the checkout. There is a 3:00 PM daily cut off for this service. If you use this option after business hours, your order is packed first the following day.


Stock Levels

In the unlikely event of us not having your order in stock, we will contact you during office hours to inform you of the approximate delivery date, or allow you to cancel the order. We hold 99.9% of items in stock.


Packaging Information

To reduce our postage costs, and enable us to keep providing a quality service, all ink cartridges we sell are sent without their external cardboard packaging. All of the waste card packaging is recycled by us, meaning you don't have to. If you wish to be sent your product with external card packaging, please email us a request before ordering.