A quick summary for clear, secure & easy shopping at Internet-ink with 100% satisfaction, refund and returns guarantee.
We're committed to selling high-quality products we hope you'll enjoy using but we also know that, for one reason or another, there may be a time when you need to exchange or return something you've bought.
- Please make sure that you check your items carefully before they are used or installed.
- We also recommend that you keep your receipt or order number, which can be found on your order confirmation or with your delivery packaging, as you might need it as proof of purchase in the event of any after-sales queries.
Our 14 Day Money Back Pledge:
Simply, if the item you received was not what you expected from our websites description, you can return it for a full refund - Please read full details below:
- Most things we sell are covered by our 14-day money-back guarantee. Just return them, unused, in their original undamaged packaging, in a saleable condition, along with the receipt* and we'll give you a refund.
- If you don't have a receipt, as long as you have a proof of purchase* we'll exchange the item or give you a refund.
- If you'd like to return something we've delivered, just call us on FREEPHONE 0800 612 0874 or email us using our online contact form and we'll give you your return details.
- We're sorry but if you have opened the product, it cannot be returned under this scheme.
- If a product is excluded from our 14-day money-back guarantee, it is clearly marked by a † next to the product name on this website.
- Our 14-day money-back guarantee does not affect your statutory rights.
- If you no longer want an unopened/unused product (within 14 days of receipt). We will refund the value of the returned product as long as it is in a resalable condition to your original method of payment (returns postage to be paid by the customer).
1 Year Guarantee on Faulty Products:
Sometimes our products can be damaged in transit, or a faulty cartridge could have slipped through our strict quality checks, in either case you may return the item as long as long as you follow these guidelines:
- Please contact our customer support team before returning your product as they can help you with the majority of problems, and will talk you through our returns procedure if the product is faulty.
- If you return it back to us within 1 year with your proof of purchase*, we'll give you a fast-track replacement, dispatched back to you the same day that we receive the faulty cartridge back in our returns department. You are also entitled to request a refund, which takes 14 days from receipt of the faulty cartridge due our testing procedures if we have not resolved the failure satisfactorily.
- Items over 1 year will not be refunded or exchanged.
- If you've had the product for up to the best before date of the product, we'll repair the product or, if that's not possible, give you a replacement or, if that's not possible, a refund. (All our ink products have at least a 9 month minimum best before life)
- This does not affect your statutory rights.
To return a product:
We suggest you obtain a returns number from our support team on 0871 2884549 or fill in our online contact form. If you obtain this returns number we aim to deal with the returned item within 24 hours of receipt. Items retuned without this returns number may take up to 14 days to be processed, and must have proof of purchase enclosed. This returns number is valid for 14 days from issue.
Please note that refunds are only given if the items are returned unused within 14 days of receipt, or we have not been able to replace or repair a faulty item. Please ensure you include full details of the issue including your contact details and proof of purchase such as confirmation email, invoice or invoice number. Without proof of purchase we can not resolve your issue. Please do not return items in a "Recycling Envelope" because they will be RECYCLED!
Distance Selling Regulation & Consumer Contracts Regulations
Under the Distance Selling Regulation and Consumer Contract Regulations, you have a right to cancel your order for any item purchased on this website for a full refund, if the item is unopened within 14 days of receipt. Any upgraded delivery costs will not be refunded.
To cancel, you can email us or write to us (see contact us for details) or call 0871 2884549 within seven working days* of delivery of your item(s), quoting your order number. You must take reasonable care of the item(s) and must not use them. (For security and training purposes, telephone calls to and from Customer Service Centres may be recorded or monitored).
* All days other than Saturdays, Sundays and public holidays. Proof of purchase usually is the invoice or order number.
Please also consider reading our full Terms and Conditions of trade by clicking here.